Service Delivery Manager

Hva vi ser etter

• Valid work permit to work in Norway.

• Bachelor's degree in Telecommunication, EE, Computer Science, or other related fields.

• 2-3 years of experience in a data center environment, with a focus on break-fix and hardware repair.

• Experience in team Management.

• Knowledge of L1-L7 network architecture, TCP/IP, Switching, Routing, and Optical communication technology.

• Strong knowledge of hard drives, DIMMs, CPUs, and motherboards.

• Familiarity with server racks, power distribution units, and cooling systems.

• Ability to troubleshoot and diagnose issues with data center equipment across multiply ISO/OSI layers

• Ability to work independently and as part of a team in a fast-paced environment.

• Excellent communication and interpersonal skills.

• Must have a business level proficiency in English and good proficiency in one Nordic Language.

• Class B driving License.

• Good communication skills and a willingness to learn new server technologies are key requirements for this role. The candidate should also have working knowledge and experience in at least one of the following core areas: Networking, Scripting, and Hardware Repair.

Good to have:

• A good understanding of power and airflow systems will be an asset.

• Having experience in direct-on chip cooling and immersion cooling on IT rack is an advantage

• Knowledge of relevant regulations and standards related to data center operations.

• RHCE/CCNA/NVIDIA certifications; and/or training from applicable hardware and software manufacturers will be an asset.

Arbeidsoppgaver

• Ensure reliable and secure operations of the datacenter for respective customers

• Reporting on data center services delivered.

• Ensuring commercial performance of the contracts is met, including verification of invoice documentation related to customers.

• Ensuring that services are delivered consistently on Service Level Agreements agreed in customer contracts

• Project manager for implementation of customer related projects & Liaison with customers.

• Maintain and strengthen working relations with all groups within and out of the DC.

• Supervise Datacenter technicians to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

• Ensure Quality requirements are met, ensure DCEs are properly trained and supervised

• Report directly to the Site Manager and assist him & plan to ensure 100% uptime site operations.

Vi tilbyr

ComputeNordic is a fast-growing data centre provider specializing in infrastructures for cutting-edge technologies such as Artificial Intelligence (AI) and High-Performance Computing (HPC). As we continue to expand, we're seeking skilled full time employees to oversee our facility in Gaupne, Norway. These roles will report directly to the local Site Manager. We have an exciting growth program focused on AI and HPC computing.

Benefits:

● Competitive salary

● Health insurance and private pension

● Professional development opportunities

● Reimbursement(Up to a certain Limit) for one Physical Health activities (Gymnasium, Swimming and other)

● Opportunity to learn and grow in emerging sector of data centers.