As a Customer Support Representative in EcoOnline’s Professional Services team, you’ll play a key role in delivering an exceptional customer experience.

You’ll be the first point of contact for our clients, helping them get the most out of our market-leading EHS & ESG products.

Hva vi ser etter

To thrive at this role, you'll need excellent communication skills, a keen eye for problem-solving, and a collaborative approach to working with both clients and colleagues.

What we're looking for:

• Fluent English and Norwegian.

• Strong communication skills and a passion for delivering great customer service

• 2+ years of experience in a customer support role

• Experience working in a support environment, with solid knowledge of software systems

• Quick to learn new applications and technologies

• comfortable following internal processes and best practices

• Familiarity with web technologies is a plus

Arbeidsoppgaver

At EcoOnline, customer satisfaction is at the heart of what we do. In this role, your work will make a real impact, helping to strengthen our reputation as a trusted partner in the industry. Whether it's logging and resolving queries, providing guidance, or ensuring issues are followed through to resolution, your focus will be on helping customers feel supported and confident in using our solutions.

Key Responsibilities:

Provide prompt, friendly, and professional support to customers through various channels, including our support system, email, phone, and Teams chat.

Triage incoming support tickets and enquiries, accurately assessing priority and impact.

Troubleshoot technical issues, offering effective solutions or escalating to Tier 2 support when needed.

Log and document all customer interactions and resolutions to ensure accurate records and knowledge sharing.

Follow up with customers to confirm successful resolution and deliver an excellent service experience.

Stay up to date on product updates and changes, continuously building your knowledge to better support customers.

Vi tilbyr

Our Benefits:

We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process.

• 🌴 Generous Paid Time Off

• 🍼 Extended Parental Leave

• ❤️‍🩹 Robust Health Coverage

• 💡 Accelerated Learning Paths

• 🧘‍♂️Team Wellness Initiatives

• 📆 Company-wide Events

• 🌎 Employee Resource Groups

• ⭐️ Recognition awards